Welcome to Shri Guhan Brothers & Co.! These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website, placing an order, or accessing any of our services, you agree to be bound by these Terms. Please read them carefully.
1. Introduction
These Terms and Conditions govern your use of our website, located at www.guhanbrothers.co (the “Website”), and any services provided by Shri Guhan Brothers & Co. (“we”, “our”, “us”). By using our Website, you agree to comply with these Terms and Conditions, including any updates or amendments.
2. User Registration and Account
To use certain features of our Website, such as placing an order, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update it as necessary.
- You are responsible for maintaining the confidentiality of your account information, including your username and password.
- You agree to notify us immediately of any unauthorized use of your account.
3. Product Availability
- Product Listings: All products listed on our Website are subject to availability. We make every effort to ensure that the products listed are in stock, but we cannot guarantee that every product will be available at the time of purchase.
- Pricing and Descriptions: We strive to provide accurate pricing and product descriptions, but errors may occur. If a pricing error is found, we reserve the right to cancel your order or adjust the pricing before shipping the product.
- Product Images: The images of products on the Website are for illustrative purposes only. While we aim to provide accurate images, the actual product may differ slightly in appearance due to factors like lighting, screen resolution, or product updates.
4. Orders and Payments
- Order Acceptance: When you place an order through our Website, you are making an offer to purchase the product(s) in your cart. We reserve the right to accept or reject any order, at our sole discretion, for reasons including product availability, errors in pricing, or suspicion of fraudulent activity.
- Payment: We accept a variety of payment methods, including credit/debit cards, UPI, net banking, PayPal, and cash on delivery (COD), depending on availability in your location. Payments are processed securely through our third-party payment gateway.
- Order Confirmation: After placing your order, you will receive an email confirmation containing the details of your order. This does not constitute acceptance of your order; acceptance occurs when we process and ship your order.
5. Shipping and Delivery
- Shipping Information: We ship products to addresses within India. For international orders, please contact us for specific shipping arrangements.
- Delivery Times: We strive to ship all orders within 1-2 business days, and delivery typically takes 5-7 business days, depending on your location.
- Shipping Charges: Shipping costs will be calculated at checkout based on your location and the weight of your order. Free shipping may be offered on specific orders or promotions.
- Delivery Issues: If there are any issues with your delivery, such as delays, damages, or missing items, please contact our customer support team within 7 days of receiving your order.
6. Returns and Exchanges
- Return Policy: We offer a return policy for items that are damaged, defective, or incorrectly shipped. Returns must be initiated within 7 days of receiving your order. All returned products must be unused and in their original packaging.
- Non-returnable Items: Some items, such as perishable goods or personal care items, may not be eligible for returns or exchanges. Please check the product page for specific return eligibility.
- Refunds: If your return is approved, we will issue a refund to your original payment method within 7-10 business days. Shipping charges are non-refundable unless the return is due to an error on our part.
7. Privacy and Data Protection
We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data when you use our Website and services.
8. User Conduct
By using our Website, you agree not to:
- Violate any laws or regulations.
- Infringe on the intellectual property rights of others.
- Engage in fraudulent activity, including using stolen or fake payment methods.
- Attempt to interfere with or disrupt our Website or services.
- Upload or transmit any harmful code, viruses, or malware.
9. Intellectual Property
- Content Ownership: All content on the Website, including text, images, logos, and product descriptions, is the property of Shri Guhan Brothers & Co. or its content providers and is protected by copyright, trademark, and other intellectual property laws.
- Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Website solely for personal, non-commercial purposes.
10. Limitation of Liability
To the maximum extent permitted by law, Shri Guhan Brothers & Co. is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or the products purchased, including any damages to your computer or mobile device. This includes any issues related to delivery, quality of products, or third-party links available on our Website.
11. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our Website after such changes signifies your acceptance of the revised Terms.
12. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at [email protected] or call us at +91 9944699656.
