At Shri Guhan Brothers & Co., we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward Refund Policy. Please read the following terms to understand your options.
1. Eligibility for Refunds
- Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving the product to initiate the return process.
- Incorrect Items: If you receive an item that is not what you ordered, please reach out to us immediately. We will send you the correct product and issue a full refund for the incorrect item.
- Change of Mind: We do not offer refunds for change of mind or if you simply no longer want the product, unless specified in promotional offers or other exceptional circumstances.
2. Return Process
If your return is eligible under the conditions above, follow these steps to initiate the refund process:
- Contact Us: Send an email to [email protected] or call us at +91 9944699656 or +91 8015163131 within 7 days of receiving your order. Please provide your order number, details of the issue, and photos of the damaged or defective product (if applicable).
- Return Authorization: Once we review your request, we will send you a return authorization, including instructions on how to return the product.
- Shipping the Product Back: If your return is approved, please securely package the item(s) and send them back to the address provided. Return shipping costs may be covered by us if the return is due to an error on our part (damaged, defective, or incorrect items).
- Processing the Refund: After we receive the returned product and inspect it, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 7-10 business days for the refund to appear on your account, depending on your payment provider.
3. Non-Refundable Items
Certain products may not be eligible for return or refund, including but not limited to:
- Perishable items (e.g., food items or supplements).
- Personal care items (e.g., skincare or haircare products) for hygiene reasons, unless they are damaged or defective.
- Products on sale or clearance items, unless stated otherwise.
- Gift cards or vouchers.
4. Refunds for Shipping Costs
- Refunds for Shipping: If the return is due to an error on our part (damaged, defective, or incorrect items), we will refund the shipping cost.
- Non-refundable Shipping: If the return is initiated due to a change of mind or for reasons other than product defects or mistakes on our part, the shipping charges will not be refunded.
5. Partial Refunds
In some cases, partial refunds may be issued based on the following conditions:
- Items not returned in original condition: If the returned item is not in its original packaging, used, or damaged (other than due to shipping), we reserve the right to offer a partial refund.
- Restocking Fee: In some cases, we may charge a restocking fee for returned products. This will be specified on the return authorization.
