PRIVACY POLICY

At Shri Guhan Brothers & Co., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect personal information to provide a better shopping experience. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment information (credit card details), and other similar information.
• Non-Personal Identification Information: Browser type, IP address, operating system, and other technical details related to how you access our website.

2. How We Use Your Information

The information we collect helps us:

• Process Orders: We use your personal information to process and fulfill your orders, including shipping, billing, and customer support.
• Improve Our Website and Services: Your information helps us enhance our website's functionality, improve customer experience, and personalize your shopping journey.
• Send Promotional Offers: We may use your email address to send newsletters, product updates, promotions, and offers that we think may interest you. You can unsubscribe at any time.
• Customer Support: We may use your contact details to respond to queries, complaints, or feedback you have submitted.

3. Payment Security

We prioritize the security of your financial information. When you make a purchase on our website, we use secure payment gateways to process your payment. Your credit card information is encrypted and handled by trusted third-party payment processors (e.g., Razorpay, PayPal) and is not stored on our servers.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share information in the following cases:

• With Service Providers: We may share your data with trusted third-party vendors and service providers (e.g., delivery couriers, payment gateways, email services) who assist us in operating our website and fulfilling orders.
• Compliance with Laws: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or government requests.
• Business Transfers: In the event of a business sale, merger, or acquisition, your information may be transferred to the new owners.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to track your activity on our site, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.

• Cookies we use:
  • Session Cookies: For the purpose of remembering your session (e.g., keeping you logged in).
  • Analytics Cookies: To track the performance of our website (e.g., Google Analytics).
  • Advertising Cookies: To provide personalized ads based on your activity on our site.

By using our website, you consent to the use of cookies. You can choose to disable cookies via your browser settings, but this may affect some features of our website.

6. Data Protection and Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We implement physical, electronic, and procedural safeguards to protect your data.

However, please note that while we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your personal information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: If you believe your information is inaccurate or incomplete, you can request that we update it.
• Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Websites

Our website may contain links to third-party websites. Please note that this Privacy Policy applies only to Shri Guhan Brothers & Co. and does not cover the privacy practices of other sites. We encourage you to read the privacy policies of any external sites you visit.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated accordingly.

11. Contact Us

If you have any questions or concerns about our Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us:

• Email: [email protected]
• Phone: +91 9944699656 / +91 8015163131